Monitoring - Hello Partner

As you likely know, winter storms are causing hazardous conditions across the U.S. triggering substantial disruptions at both the Fedex and UPS hubs. While we are doing our best to mitigate the impact, delays can be anticipated for inbound and outbound shipments from our facilities.

Additionally, our East Coast facilities were closed today and will operate at a limited capacity tomorrow, as our top priority is the safety and well-being of our team members as they travel to and from work. To minimize the impact of these closures, our team is actively shifting and prioritizing orders to our West Coast facility. While this should help get your orders out the door, we may still see an impact related to our service providers accessibility to impacted areas.

We are hopeful this will clear up by the end of the week given the projected forecast but will keep you updated as the situation evolves. Below are the service disruption notifications from our carriers.

• FedEx Update – https://www.fedex.com/en-us/service-alerts.html#weather
• UPS Update -- https://www.ups.com/us/en/service-alerts.page

As always, we want to assure you that our team will continue to do everything possible to provide you with the high-quality order fulfillment and support that you've come to expect. Our teams are committed to doing our part to ensure you have the items you need when you need them. Should you need further information, have any concerns or queries, please feel free to contact your account manager or sales representative.

Thanks!
Feb 16, 03:55 PST
Monitoring - Dear Valued Partner –

Like you, we continue to receive updates on the global impact of the COVID-19 virus, and we’re committed to providing relevant updates as we receive them. This includes service distributions, due to the evolving global circumstances and government regulations. We wanted to share that both FedEx and UPS have recently made changes to their offerings and processes. This includes the suspension of service guarantees and a temporary adjustment to signature guidelines. To view specific carrier announcements, please visit their websites.

While we may experience some delivery delays, we want to assure you that our team will continue to do everything possible to provide you with the high-quality order fulfillment and support that you've come to expect. Our teams are committed to doing our part to ensure you have the items you need when you need them.

The situation is quickly evolving, and we will keep you updated with any changes to our services or operations. As always, our highest priority is to help ensure the health and safety of our employees, customers, and suppliers. Should you need further information, have any concerns or queries, please feel free to contact your account manager or sales representative.

Thanks!
Mar 25, 17:19 PDT
Merchant Control Center ? Operational
Portal Cloud ? Operational
Direct Merchant eCommerce ? Operational
Reseller eCommerce ? Operational
UPS Shipping - Third Party API Operational
FedEx Shipping - Third Party API Operational
Avalara CertCapture Operational
Avalara Tax Calculation Service Operational
Salesforce NA10 ? Operational
Salesforce NA17 ? Operational
Salesforce NA30 ? Operational
Salesforce NA11 Operational
Salesforce NA12 Operational
Salesforce NA14 Operational
Salesforce NA15 Operational
Salesforce NA16 Operational
Salesforce NA22 Operational
Salesforce NA23 Operational
Salesforce NA24 Operational
Salesforce NA34 Operational
Win32 Operational
POS Portal Central Office Network Operational
Louisville Warehouse Network Operational
Sacramento Warehouse Network Operational
Call Distribution Center ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 28, 2021

No incidents reported today.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.

Feb 17, 2021

No incidents reported.

Feb 16, 2021

Unresolved incident: Carrier Service Update.

Feb 15, 2021

No incidents reported.

Feb 14, 2021

No incidents reported.