Monitoring - Dear Valued Client,

We have received notification from both carriers, UPS and FedEx regarding the precautions they are taking in regards to Hurricane Michael. We have included a link to both service alerts below for additional details.

Please note, this does not impact POS Portal, and we will continue to ship all packages without interruption; however, based on the shipping region of your order, you may experience delivery delays in some areas of the country.


UPS: https://www.ups.com/us/en/service-alerts.page?id=alert1
FEDEX: https://www.fedex.com/en-us/service-alerts.html
Oct 10, 09:02 PDT
Merchant Control Center   ? Operational
Portal Cloud   ? Operational
Direct Merchant eCommerce   ? Operational
Reseller eCommerce   ? Operational
UPS Shipping - Third Party API   Operational
FedEx Shipping - Third Party API   Operational
Avalara CertCapture   Operational
Avalara Tax Calculation Service   Operational
Salesforce NA10   ? Operational
Salesforce NA17   ? Operational
Salesforce NA30   ? Operational
Salesforce NA11   Operational
Salesforce NA12   Operational
Salesforce NA14   Operational
Salesforce NA15   Operational
Salesforce NA16   Operational
Salesforce NA22   Operational
Salesforce NA23   Operational
Salesforce NA24   Operational
Salesforce NA34   Operational
Win32   Operational
POS Portal Central Office Network   Operational
Louisville Warehouse Network   Operational
Sacramento Warehouse Network   Operational
Call Distribution Center   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Network Integration Nov 10, 12:00 - Nov 11, 18:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 10, 15:34 PDT
Scheduled - POS Portal was acquired by ScanSource in June of 2017. As part of that acquisition, the POS Portal network will be merged with the ScanSource network. This is scheduled to complete on November 10 and 11, 2018. The following items will be changing as part of this transition:

• Email Domains – after the transition, all communication will use @scansource email addresses. The @posportal.com domain will remain a valid domain after the transition and forward to the @scansource.com domain.

The following items will not be changing as part of the integration:

• Phone numbers
• Fax numbers
• IP Addresses

Action items you should be prepared to take in advance of November 10th and 11th:

• Update whitelists to include the ScanSource.com domain.

You can submit a ticket to scansource-integration@posportal.com requesting a test email to be submitted after completing the necessary updates.

We are available for discussion during the process or to review any details of the transition your team may have. Please submit any questions to scansource-integration@posportal.com. Using this email will ensure all communication receives a timely response.
Oct 10, 15:15 PDT
Past Incidents
Oct 16, 2018

No incidents reported today.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018
Completed - The scheduled maintenance has been completed.
Oct 7, 21:55 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 20:00 PDT
Scheduled - This is the monthly and quarterly maintenance window.
Oct 4, 16:43 PDT
Oct 6, 2018

No incidents reported.

Oct 5, 2018

No incidents reported.

Oct 4, 2018

No incidents reported.

Oct 3, 2018

No incidents reported.

Oct 2, 2018
Resolved - This incident has been resolved.
Oct 2, 09:06 PDT
Monitoring - Dear Valued Client,

We have received notification from both carriers, UPS and FedEx regarding the precautions they are taking in regards to Hurricane Florence. We have included a link to both service alerts below for additional details.

Please note, this does not impact POS Portal, and we will continue to ship all packages without interruption; however, based on the shipping region of your order, you may experience delivery delays in some areas of the country.


UPS: https://www.ups.com/us/en/service-alerts.page?id=alert1
FEDEX: https://www.fedex.com/en-us/service-alerts.html
Sep 12, 09:26 PDT