All Systems Operational
Merchant Control Center ? Operational
Portal Cloud ? Operational
Direct Merchant eCommerce ? Operational
Reseller eCommerce ? Operational
UPS Shipping - Third Party API Operational
FedEx Shipping - Third Party API Operational
Avalara CertCapture Operational
Avalara Tax Calculation Service Operational
Salesforce NA10 ? Operational
Salesforce NA17 ? Operational
Salesforce NA30 ? Operational
Salesforce NA11 Operational
Salesforce NA12 Operational
Salesforce NA14 Operational
Salesforce NA15 Operational
Salesforce NA16 Operational
Salesforce NA22 Operational
Salesforce NA23 Operational
Salesforce NA24 Operational
Salesforce NA34 Operational
Win32 Operational
POS Portal Central Office Network Operational
Louisville Warehouse Network Operational
Sacramento Warehouse Network Operational
Call Distribution Center ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 19, 2019

No incidents reported today.

May 18, 2019

No incidents reported.

May 17, 2019
Resolved - This incident has been resolved.
May 17, 14:35 PDT
Identified - Our Technical Team is aware that Portal Access is down due to a third party outage. This outage is also impacting our Partner microsites for ecommerce. We are working with our Service Provider to have an ETA when service will be restored. Thank you for your patience and we will provide an update as soon as possible. This outage does not impact our API customer integrations.
May 17, 11:22 PDT
May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.

May 9, 2019

No incidents reported.

May 8, 2019

No incidents reported.

May 7, 2019

No incidents reported.

May 6, 2019

No incidents reported.

May 5, 2019
Completed - The scheduled maintenance has been completed.
May 5, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 20:00 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
May 3, 11:22 PDT