All Systems Operational
Merchant Control Center   ? Operational
Portal Cloud   ? Operational
Direct Merchant eCommerce   ? Operational
Reseller eCommerce   ? Operational
UPS Shipping - Third Party API   Operational
FedEx Shipping - Third Party API   Operational
Avalara CertCapture   Operational
Avalara Tax Calculation Service   Operational
Salesforce NA10   ? Operational
Salesforce NA17   ? Operational
Salesforce NA30   ? Operational
Salesforce NA11   Operational
Salesforce NA12   Operational
Salesforce NA14   Operational
Salesforce NA15   Operational
Salesforce NA16   Operational
Salesforce NA22   Operational
Salesforce NA23   Operational
Salesforce NA24   Operational
Salesforce NA34   Operational
Win32   Operational
POS Portal Central Office Network   Operational
Louisville Warehouse Network   Operational
Sacramento Warehouse Network   Operational
Call Distribution Center   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
TLS v1.0 and v1.1 Retirement Dec 3, 20:00-21:00 PST
Update - As a reminder, the POS Portal Systems will have TLSv1.0 and TLSv1.1 compatibility removed on 12/3/2017. At that point, the systems will only support the TLSv1.2 protocols.

To help assist with this transition, we are offering two test sites that have already had the TLSv1.0 and TLSv1.1 compatibility removed. You may use these to test your systems connectivity.

MCC - https://staging.posportal.com/mcc/
POS Portal API - https://staging-wapi.posportal.com

If you have any questions, please submit a request to compliance@posportal.com or contact your account manager.
Nov 9, 14:39 PST
Scheduled - All POS Portal systems will have TLSv1.0 and TLSv1.1 compatibility removed on 12/3/2017. This action is to help ensure high security standards and PCI compliance.

After this date, we will only support the TLSv1.2 protocols.

Please make the necessary updates to all systems that integrate or utilize the POS Portal systems.

If you have any questions, please submit a request to compliance@posportal.com or contact your account manager.
Oct 16, 12:36 PDT
Past Incidents
Dec 16, 2017

No incidents reported today.

Dec 15, 2017

No incidents reported.

Dec 14, 2017

No incidents reported.

Dec 13, 2017
Completed - The scheduled maintenance has been completed.
Dec 13, 16:23 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 20:00 PST
Scheduled - An off schedule maintenance is needed to address a power configuration change. This will impact users ability to connect to the POS Portal system.
Dec 8, 15:28 PST
Dec 12, 2017

No incidents reported.

Dec 11, 2017

No incidents reported.

Dec 9, 2017

No incidents reported.

Dec 8, 2017

No incidents reported.

Dec 7, 2017

No incidents reported.

Dec 6, 2017
Resolved - This incident has been resolved.
Dec 6, 08:45 PST
Investigating - At 7:48AM PST, we have received alerts that the FedEx shipping API is having issues returning tracking data.
Dec 4, 07:49 PST
Dec 5, 2017

No incidents reported.

Dec 3, 2017
Completed - The scheduled maintenance has been completed.
Dec 3, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 20:00 PST
Scheduled - All POS Portal systems and services will be unavailable during the scheduled maintenance. Please refer to http://status.posportal.com for updates during the outage.

Thank you,
POS Portal, Inc.
Dec 1, 14:03 PST
Dec 2, 2017

No incidents reported.