Monitoring - Hello Partner

As you likely know, winter storms are causing hazardous conditions across the U.S. triggering substantial disruptions at both the Fedex and UPS hubs. While we are doing our best to mitigate the impact, delays can be anticipated for inbound and outbound shipments from our facilities.

Additionally, our East Coast facilities were closed today and will operate at a limited capacity tomorrow, as our top priority is the safety and well-being of our team members as they travel to and from work. To minimize the impact of these closures, our team is actively shifting and prioritizing orders to our West Coast facility. While this should help get your orders out the door, we may still see an impact related to our service providers accessibility to impacted areas.

We are hopeful this will clear up by the end of the week given the projected forecast but will keep you updated as the situation evolves. Below are the service disruption notifications from our carriers.

• FedEx Update – https://www.fedex.com/en-us/service-alerts.html#weather
• UPS Update -- https://www.ups.com/us/en/service-alerts.page

As always, we want to assure you that our team will continue to do everything possible to provide you with the high-quality order fulfillment and support that you've come to expect. Our teams are committed to doing our part to ensure you have the items you need when you need them. Should you need further information, have any concerns or queries, please feel free to contact your account manager or sales representative.

Thanks!
Feb 16, 03:55 PST

Monitoring - Dear Valued Partner –

Like you, we continue to receive updates on the global impact of the COVID-19 virus, and we’re committed to providing relevant updates as we receive them. This includes service distributions, due to the evolving global circumstances and government regulations. We wanted to share that both FedEx and UPS have recently made changes to their offerings and processes. This includes the suspension of service guarantees and a temporary adjustment to signature guidelines. To view specific carrier announcements, please visit their websites.

While we may experience some delivery delays, we want to assure you that our team will continue to do everything possible to provide you with the high-quality order fulfillment and support that you've come to expect. Our teams are committed to doing our part to ensure you have the items you need when you need them.

The situation is quickly evolving, and we will keep you updated with any changes to our services or operations. As always, our highest priority is to help ensure the health and safety of our employees, customers, and suppliers. Should you need further information, have any concerns or queries, please feel free to contact your account manager or sales representative.

Thanks!
Mar 25, 17:19 PDT