All Systems Operational
Merchant Control Center   ? Operational
Portal Cloud   ? Operational
Direct Merchant eCommerce   ? Operational
Reseller eCommerce   ? Operational
UPS Shipping - Third Party API   Operational
FedEx Shipping - Third Party API   Operational
Avalara CertCapture   Operational
Avalara Tax Calculation Service   Operational
Salesforce NA10   ? Operational
Salesforce NA17   ? Operational
Salesforce NA30   ? Operational
Salesforce NA11   Operational
Salesforce NA12   Operational
Salesforce NA14   Operational
Salesforce NA15   Operational
Salesforce NA16   Operational
Salesforce NA22   Operational
Salesforce NA23   Operational
Salesforce NA24   Operational
Salesforce NA34   Operational
Win32   Operational
POS Portal Central Office Network   Operational
Louisville Warehouse Network   Operational
Sacramento Warehouse Network   Operational
Call Distribution Center   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 16, 2018

No incidents reported today.

Dec 15, 2018

No incidents reported.

Dec 14, 2018

No incidents reported.

Dec 13, 2018

No incidents reported.

Dec 12, 2018
MCC Running Slow
Resolved - All systems are stable since the maintenance last night. Closing the incident.
Dec 12, 04:10 PST
Monitoring - Updates have been applied at the database layer to address the issue. We will monitor for the next 8 hours to ensure there are no other issues. All systems are currently running.
Dec 11, 21:00 PST
Update - A resolution will be deployed this evening between 8:30 PM PST and 9:00 PM PST. All systems should still be available during this time.
Dec 11, 19:02 PST
Identified - The cause of the issue has been identified. Performance is improving, but not fully back to normal levels. We are still evaluating a solution and determining root cause.
Dec 11, 15:38 PST
Update - We are still looking into this issue. A root cause has not been identified yet.
Dec 11, 15:04 PST
Update - We are still investigating to resolve the issue. A root cause has not yet been identified.
Dec 11, 13:54 PST
Investigating - We are reviewing an issue that is causing the system to perform slowly.
Dec 11, 12:54 PST
Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018
December Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Dec 2, 23:31 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 20:00 PST
Scheduled - Monthly maintenance will be ongoing during this time.
Nov 29, 07:58 PST
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