All Systems Operational
Merchant Control Center   ? Operational
Portal Cloud   ? Operational
Direct Merchant eCommerce   ? Operational
Reseller eCommerce   ? Operational
UPS Shipping - Third Party API   Operational
FedEx Shipping - Third Party API   Operational
Avalara CertCapture   Operational
Avalara Tax Calculation Service   Operational
Salesforce NA10   ? Operational
Salesforce NA17   ? Operational
Salesforce NA30   ? Operational
Salesforce NA11   Operational
Salesforce NA12   Operational
Salesforce NA14   Operational
Salesforce NA15   Operational
Salesforce NA16   Operational
Salesforce NA22   Operational
Salesforce NA23   Operational
Salesforce NA24   Operational
Salesforce NA34   Operational
Win32   Operational
POS Portal Central Office Network   Operational
Louisville Warehouse Network   Operational
Sacramento Warehouse Network   Operational
Call Distribution Center   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 17, 2018

No incidents reported today.

Nov 16, 2018

No incidents reported.

Nov 15, 2018

No incidents reported.

Nov 14, 2018

No incidents reported.

Nov 13, 2018

No incidents reported.

Nov 12, 2018

No incidents reported.

Nov 11, 2018
Network Integration
Completed - The network migration has been completed. Please contact your Account Manager or send an email to it_servicedesk@posportal.com if you have any issues.
Nov 11, 22:13 PST
Update - We will be undergoing scheduled maintenance during this time.
Oct 10, 15:34 PDT
Scheduled - POS Portal was acquired by ScanSource in June of 2017. As part of that acquisition, the POS Portal network will be merged with the ScanSource network. This is scheduled to complete on November 10 and 11, 2018. The following items will be changing as part of this transition:

• Email Domains – after the transition, all communication will use @scansource email addresses. The @posportal.com domain will remain a valid domain after the transition and forward to the @scansource.com domain.

The following items will not be changing as part of the integration:

• Phone numbers
• Fax numbers
• IP Addresses

Action items you should be prepared to take in advance of November 10th and 11th:

• Update whitelists to include the ScanSource.com domain.

You can submit a ticket to scansource-integration@posportal.com requesting a test email to be submitted after completing the necessary updates.

We are available for discussion during the process or to review any details of the transition your team may have. Please submit any questions to scansource-integration@posportal.com. Using this email will ensure all communication receives a timely response.
Oct 10, 15:15 PDT
Nov 10, 2018

No incidents reported.

Nov 9, 2018
UPS's Address validation is "Service Temporarily Unavailable.
Resolved - The service has been restored.
Nov 9, 19:05 PST
Identified - A issue with one of the service providers is currently causing issues with placing orders within Portal Access. We are monitoring the system and will provide updates.
Nov 9, 10:47 PST
Nov 8, 2018

No incidents reported.

Nov 7, 2018
MCC Reporting Unavailable
Resolved - All MCC reports were generated and no further issues have been reported. Closing this incident.
Nov 7, 14:44 PST
Monitoring - All maintenance has been completed. We are monitoring the systems.
Nov 7, 04:00 PST
Identified - We have identified the issue. This will require some maintenance work which may degrade the performance of the system. The maintenance will be between 1:00 AM and 3:00 AM PST on 11/7/2018.

MCC will still be available during this time.
Nov 6, 16:12 PST
Investigating - Merchant Control Center (MCC) reporting is unavailable. We are investigating the issue.
Nov 5, 06:18 PST
Nov 6, 2018
FedEx Service Alert
Resolved - This incident has been resolved.
Nov 6, 16:08 PST
Update - We are continuing to monitor for any further issues.
Nov 1, 09:22 PDT
Monitoring - Dear Valued Client, we have received a notification from FEDEX regarding a service alert.

Please note, this does not impact POS Portal, and we will continue to ship all packages without interruption; however, based on the shipping region of your order, you may experience delivery delays in some areas of the country.

FEDEX: https://www.fedex.com/en-us/service-alerts.html
Nov 1, 09:10 PDT
Nov 4, 2018
November Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Nov 4, 22:05 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 20:00 PST
Scheduled - This window is for the monthly patching.
Nov 1, 08:48 PDT
Portal Access Maintenance
Completed - The scheduled maintenance has been completed.
Nov 4, 18:10 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 18:00 PDT
Scheduled - POS Portal’s Salesforce ordering platform Portal Access will be undergoing maintenance the weekend of November 2nd-November 4th. Users will be able to log in to the platform, but will not be able to view or create orders during this time. This maintenance will not impact other ordering platforms (Web API, Merchant Control Center, etc.).
Nov 1, 09:06 PDT
Nov 3, 2018

No incidents reported.

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