Monitoring - Dear Valued Partner –

Like you, we continue to receive updates on the global impact of the COVID-19 virus, and we’re committed to providing relevant updates as we receive them. This includes service distributions, due to the evolving global circumstances and government regulations. We wanted to share that both FedEx and UPS have recently made changes to their offerings and processes. This includes the suspension of service guarantees and a temporary adjustment to signature guidelines. To view specific carrier announcements, please visit their websites.

While we may experience some delivery delays, we want to assure you that our team will continue to do everything possible to provide you with the high-quality order fulfillment and support that you've come to expect. Our teams are committed to doing our part to ensure you have the items you need when you need them.

The situation is quickly evolving, and we will keep you updated with any changes to our services or operations. As always, our highest priority is to help ensure the health and safety of our employees, customers, and suppliers. Should you need further information, have any concerns or queries, please feel free to contact your account manager or sales representative.

Thanks!
Mar 25, 17:19 PDT
Merchant Control Center ? Operational
Portal Cloud ? Operational
Direct Merchant eCommerce ? Operational
Reseller eCommerce ? Operational
UPS Shipping - Third Party API Operational
FedEx Shipping - Third Party API Operational
Avalara CertCapture Operational
Avalara Tax Calculation Service Operational
Salesforce NA10 ? Operational
Salesforce NA17 ? Operational
Salesforce NA30 ? Operational
Salesforce NA11 Operational
Salesforce NA12 Operational
Salesforce NA14 Operational
Salesforce NA15 Operational
Salesforce NA16 Operational
Salesforce NA22 Operational
Salesforce NA23 Operational
Salesforce NA24 Operational
Salesforce NA34 Operational
Win32 Operational
POS Portal Central Office Network Operational
Louisville Warehouse Network Operational
Sacramento Warehouse Network Operational
Call Distribution Center ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
April Monthly Maintenance Apr 5, 20:00-22:00 PDT
We will be undergoing scheduled maintenance during this time.
Posted on Mar 27, 10:56 PDT
Past Incidents
Mar 31, 2020

No incidents reported today.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020
Resolved - This incident has been resolved.
Mar 25, 07:55 PDT
Identified - The issue has been identified and a fix is being implemented.
Mar 25, 06:58 PDT
Investigating - We are currently investigating this issue.
Mar 25, 04:41 PDT
Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.

Mar 19, 2020

No incidents reported.

Mar 18, 2020

No incidents reported.

Mar 17, 2020

No incidents reported.