Update - We are continuing to work on this issue.
May 15, 2023 - 11:24 PDT
May 15, 2023 - 11:24 PDT
Update - We are continuing to work on this issue.
May 15, 2023 - 09:34 PDT
May 15, 2023 - 09:34 PDT
Identified - We are continuing to work on this issue.
May 15, 2023 - 08:44 PDT
May 15, 2023 - 08:44 PDT
Investigating - We are currently investigating this issue.
May 14, 2023 - 10:50 PDT
May 14, 2023 - 10:50 PDT
Monitoring - Dear Valued Partner –
Like you, we continue to receive updates on the global impact of the COVID-19 virus, and we’re committed to providing relevant updates as we receive them. This includes service distributions, due to the evolving global circumstances and government regulations. We wanted to share that both FedEx and UPS have recently made changes to their offerings and processes. This includes the suspension of service guarantees and a temporary adjustment to signature guidelines. To view specific carrier announcements, please visit their websites.
While we may experience some delivery delays, we want to assure you that our team will continue to do everything possible to provide you with the high-quality order fulfillment and support that you've come to expect. Our teams are committed to doing our part to ensure you have the items you need when you need them.
The situation is quickly evolving, and we will keep you updated with any changes to our services or operations. As always, our highest priority is to help ensure the health and safety of our employees, customers, and suppliers. Should you need further information, have any concerns or queries, please feel free to contact your account manager or sales representative.
Thanks!
Mar 25, 2020 - 17:19 PDT
Like you, we continue to receive updates on the global impact of the COVID-19 virus, and we’re committed to providing relevant updates as we receive them. This includes service distributions, due to the evolving global circumstances and government regulations. We wanted to share that both FedEx and UPS have recently made changes to their offerings and processes. This includes the suspension of service guarantees and a temporary adjustment to signature guidelines. To view specific carrier announcements, please visit their websites.
While we may experience some delivery delays, we want to assure you that our team will continue to do everything possible to provide you with the high-quality order fulfillment and support that you've come to expect. Our teams are committed to doing our part to ensure you have the items you need when you need them.
The situation is quickly evolving, and we will keep you updated with any changes to our services or operations. As always, our highest priority is to help ensure the health and safety of our employees, customers, and suppliers. Should you need further information, have any concerns or queries, please feel free to contact your account manager or sales representative.
Thanks!
Mar 25, 2020 - 17:19 PDT
Merchant Control Center
?
Major Outage
Portal Cloud
?
Major Outage
Direct Merchant eCommerce
?
Major Outage
Reseller eCommerce
?
Major Outage
UPS Shipping - Third Party API
Operational
FedEx Shipping - Third Party API
Operational
Avalara CertCapture
Operational
Avalara Tax Calculation Service
Operational
Salesforce NA10
?
Operational
Salesforce NA17
?
Operational
Salesforce NA30
?
Operational
Salesforce NA11
Operational
Salesforce NA12
Operational
Salesforce NA14
Operational
Salesforce NA15
Operational
Salesforce NA16
Operational
Salesforce NA22
Operational
Salesforce NA23
Operational
Salesforce NA24
Operational
Salesforce NA34
Operational
Win32
Major Outage
POS Portal Central Office Network
Major Outage
Louisville Warehouse Network
Major Outage
Sacramento Warehouse Network
Major Outage
Call Distribution Center
?
Major Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance