Monitoring - Dear Valued Client,

We have received notification from both carriers, UPS and FedEx regarding the precautions they are taking in regards to Hurricane Florence. We have included a link to both service alerts below for additional details.

Please note, this does not impact POS Portal, and we will continue to ship all packages without interruption; however, based on the shipping region of your order, you may experience delivery delays in some areas of the country.


UPS: https://www.ups.com/us/en/service-alerts.page?id=alert1
FEDEX: https://www.fedex.com/en-us/service-alerts.html
Sep 12, 09:26 PDT
Merchant Control Center   ? Operational
Portal Cloud   ? Operational
Direct Merchant eCommerce   ? Operational
Reseller eCommerce   ? Operational
UPS Shipping - Third Party API   Operational
FedEx Shipping - Third Party API   Operational
Avalara CertCapture   Operational
Avalara Tax Calculation Service   Operational
Salesforce NA10   ? Operational
Salesforce NA17   ? Operational
Salesforce NA30   ? Operational
Salesforce NA11   Operational
Salesforce NA12   Operational
Salesforce NA14   Operational
Salesforce NA15   Operational
Salesforce NA16   Operational
Salesforce NA22   Operational
Salesforce NA23   Operational
Salesforce NA24   Operational
Salesforce NA34   Operational
Win32   Operational
POS Portal Central Office Network   Operational
Louisville Warehouse Network   Operational
Sacramento Warehouse Network   Operational
Call Distribution Center   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 19, 2018

No incidents reported today.

Sep 18, 2018

No incidents reported.

Sep 17, 2018
Resolved - This incident has been resolved.
Sep 17, 14:11 PDT
Update - We are continuing to monitor for any further issues.
Sep 17, 08:43 PDT
Monitoring - The issues has been resolved. All functionality should be restored. We will continue to monitor the applications.
Sep 17, 08:42 PDT
Identified - Some users are having issues accessing MCC and Direct. The root cause has been identified and the team is working on a solution.
Sep 17, 08:34 PDT
Sep 16, 2018

No incidents reported.

Sep 15, 2018
Completed - The scheduled maintenance has been completed.
Sep 15, 21:16 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 14:00 PDT
Scheduled - Several of the POS Portal systems will be upgraded to newer versions during this maintenance window.
Sep 11, 09:52 PDT
Sep 14, 2018

No incidents reported.

Sep 13, 2018

No incidents reported.

Sep 11, 2018

No incidents reported.

Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.

Sep 7, 2018

No incidents reported.

Sep 6, 2018

No incidents reported.

Sep 5, 2018

No incidents reported.