tag:status.posportal.com,2005:/historyPOSPortal Status - Incident History2024-03-28T22:23:27-07:00POSPortaltag:status.posportal.com,2005:Incident/203106132024-03-23T05:00:56-07:002024-03-23T05:00:56-07:00Monthly Maintenance Window - March 2024<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>05:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>02:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>07:05</var> PDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>07:04</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.posportal.com,2005:Incident/198886502024-02-24T10:00:58-08:002024-02-24T10:00:58-08:00Monthly Maintenance Window - February 2024<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>10:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>02:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>12:36</var> PST</small><br><strong>Update</strong> - REMINDER: We will be undergoing scheduled maintenance during Feb 24, 02:00 - 10:00 PST</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>14:57</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.posportal.com,2005:Incident/197116782024-01-20T05:00:39-08:002024-01-20T05:00:39-08:00Monthly Maintenance Window - January 2024<p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>05:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>02:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>04:31</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.posportal.com,2005:Incident/196906642024-01-12T10:55:27-08:002024-01-12T10:55:27-08:00Portal Access Service Disruption<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>10:55</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>10:33</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.posportal.com,2005:Incident/196826502024-01-11T16:09:07-08:002024-01-11T16:09:07-08:00POS Portal - Portal Access<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>16:09</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>15:28</var> PST</small><br><strong>Update</strong> - We are investigating a service disruption with Portal Access and the POS Portal API Platform. Estimated Time of Resolution is unknown at this time. More information to come shortly.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>15:18</var> PST</small><br><strong>Investigating</strong> - We need a we are investigating the current issue.</p>tag:status.posportal.com,2005:Incident/196072142024-01-03T17:24:57-08:002024-01-03T17:24:57-08:00Portal Access Service Disruption<p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>17:24</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>16:58</var> PST</small><br><strong>Investigating</strong> - We are aware of a service outage with Portal Access and working to resolve the issue. No ETR at this time.</p>tag:status.posportal.com,2005:Incident/194395112023-12-14T09:06:58-08:002023-12-14T09:06:58-08:00Portal Access Service Disruption<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>09:06</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>08:06</var> PST</small><br><strong>Investigating</strong> - We are aware that some users are unable to log into Portal Access. We are investigating the issue and will provide an update shortly.</p>tag:status.posportal.com,2005:Incident/192165082023-11-25T09:59:01-08:002023-11-25T09:59:01-08:00WebAPI Maintenance - November 2023<p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>09:59</var> PST</small><br><strong>Completed</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>06:35</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>06:33</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.posportal.com,2005:Incident/191790362023-11-25T05:00:10-08:002023-11-25T05:00:10-08:00Monthly Maintenance Window - November 2023<p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>05:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>02:01</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>04:14</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.posportal.com,2005:Incident/188126812023-10-21T05:00:07-07:002023-10-21T05:00:07-07:00Monthly Maintenance Window - October 2023<p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>05:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>02:02</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>04:10</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.posportal.com,2005:Incident/185756932023-09-23T05:00:10-07:002023-09-23T05:00:10-07:00Monthly Maintenance Window - September 2023<p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>05:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>02:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>12:52</var> PDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>12:16</var> PDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>04:02</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.posportal.com,2005:Incident/183505322023-09-11T09:17:44-07:002023-09-11T09:17:44-07:00FINAL UPDATE - Important Notification Regarding Changes to Portal Access Domains - Portal Access Domain Change<p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>09:17</var> PDT</small><br><strong>Resolved</strong> - Portal Access Domain Change Completed</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>13:00</var> PDT</small><br><strong>Monitoring</strong> - Reminder - Portal Access Domain Change</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>08:53</var> PDT</small><br><strong>Identified</strong> - Dear Valued Partner,<br /><br />As part of our ongoing efforts to support all of our partners we have pushed back the upcoming production changes to Portal Access Domain from 09/06/2023 to 09/11/2023. We are grateful to be one of your key partners and appreciate your ongoing use of our technology-forward thinking platforms like Portal Access. As you know, Portal Access is hosted by Salesforce, and is subject to strict infrastructure and security requirements as well as regular enhancements released by the platform. In an effort to meet the latest browser requirements and simplify domain management for our customers, Salesforce is planning to release an enhancement that will modify the web address of Portal Access. The new Production URL will be https://osf.my.site.com/portalaccess It is important to note that this change only affects the URL for Portal Access and does not impact the user interface or functionality of the application.<br /><br />The new Production URL will now go into effect on Monday, at 9:00am (PDT) on September 11th, 2023. We kindly ask that you inform your users of this change and request that they update any bookmarks they may have. As previously communicated, the Portal Access Sandbox URL has already been changed; make certain that your users are navigating to https://osf--full.sandbox.my.site.com/portalaccess when attempting to access the Portal Access Sandbox. If any of your users experience issues with these new updates, please do not hesitate to contact your account manager.<br /><br />Additional Information for Partners Utilizing Single Sign-On<br /><br />For our Single Sign-On (SSO) customers, we would like to notify your IT organization of the upcoming changes that may require updates to your systems to ensure uninterrupted service. As an SSO customer, this change will require updates to the URLs configured in your company's Identity Provider. These updates must be made in coordination with POS Portal on the dates outlined above. Please contact your account manager to request your unique metadata files if needed, and to schedule a time to deploy the changes for each environment. It is important to note that updating your Identity Provider before or after POS Portal deploys the URL changes will temporarily result in users being unable to login to the Portal Access application via SSO.<br /><br />Please update your Identity Provider SSO settings accordingly:<br />FINAL Production URLs – 9/11/2023<br /><br />Entity ID - https://osf.my.site.com/portalaccess <br /><br />Target URL - https://osf.my.site.com/portalaccess/home/home.jsp<br /><br />ACS URL - https://osf.my.site.com/portalaccess/login</p>tag:status.posportal.com,2005:Incident/181399442023-08-19T05:00:36-07:002023-08-19T05:00:36-07:00Monthly Maintenance Window - August 2023<p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>05:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>02:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>03:54</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.posportal.com,2005:Incident/37826352023-07-11T16:57:36-07:002023-07-11T16:57:36-07:00Carrier Service Update<p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>16:57</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>17:19</var> PDT</small><br><strong>Monitoring</strong> - Dear Valued Partner –<br /><br />Like you, we continue to receive updates on the global impact of the COVID-19 virus, and we’re committed to providing relevant updates as we receive them. This includes service distributions, due to the evolving global circumstances and government regulations. We wanted to share that both FedEx and UPS have recently made changes to their offerings and processes. This includes the suspension of service guarantees and a temporary adjustment to signature guidelines. To view specific carrier announcements, please visit their websites. <br /><br />While we may experience some delivery delays, we want to assure you that our team will continue to do everything possible to provide you with the high-quality order fulfillment and support that you've come to expect. Our teams are committed to doing our part to ensure you have the items you need when you need them. <br /><br />The situation is quickly evolving, and we will keep you updated with any changes to our services or operations. As always, our highest priority is to help ensure the health and safety of our employees, customers, and suppliers. Should you need further information, have any concerns or queries, please feel free to contact your account manager or sales representative.<br /><br />Thanks!</p>tag:status.posportal.com,2005:Incident/172470802023-07-11T15:48:45-07:002023-07-11T15:48:45-07:00System Unavailable<p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>15:48</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>11:24</var> PDT</small><br><strong>Update</strong> - We are continuing to work on this issue.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>09:34</var> PDT</small><br><strong>Update</strong> - We are continuing to work on this issue.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>08:44</var> PDT</small><br><strong>Identified</strong> - We are continuing to work on this issue.</p><p><small>May <var data-var='date'>14</var>, <var data-var='time'>10:50</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.posportal.com,2005:Incident/178284452023-07-11T15:48:02-07:002023-07-11T15:48:02-07:00POS Portal ECOM Services Degraded<p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>15:48</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>15:13</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.posportal.com,2005:Incident/177618842023-07-08T05:01:06-07:002023-07-08T05:01:06-07:00Monthly Maintenance Window - July 2023<p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>05:01</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>02:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>06:48</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.posportal.com,2005:Incident/171801142023-05-13T05:00:04-07:002023-05-13T05:00:04-07:00Monthly Maintenance Window - May 2023<p><small>May <var data-var='date'>13</var>, <var data-var='time'>05:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>13</var>, <var data-var='time'>02:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>04:24</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.posportal.com,2005:Incident/168089302023-04-15T05:02:04-07:002023-04-15T05:02:04-07:00Monthly Maintenance Window - April 2023<p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>05:02</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>02:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>05:16</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.posportal.com,2005:Incident/164744932023-03-18T05:00:07-07:002023-03-18T05:00:07-07:00Monthly Maintenance Window - March 2023<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>05:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>02:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>04:43</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.posportal.com,2005:Incident/161633412023-02-18T05:00:13-08:002023-02-18T05:00:13-08:00Monthly Maintenance Window - February 2023<p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>05:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>02:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>05:14</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.posportal.com,2005:Incident/158048772023-01-14T05:01:42-08:002023-01-14T05:01:42-08:00Monthly Maintenance Window - Janurary 2023<p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>05:01</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>02:01</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>11:41</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.posportal.com,2005:Incident/158301462023-01-12T11:12:29-08:002023-01-12T11:12:29-08:00Portal Access service disruptions.<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>11:12</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>10:19</var> PST</small><br><strong>Investigating</strong> - We are experiencing intermittent service disruptions in Portal Access. We are actively working to resolve.</p>tag:status.posportal.com,2005:Incident/150968802022-12-17T05:00:36-08:002022-12-17T05:00:36-08:00Monthly Maintenance Window - December 2022<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>05:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>02:01</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>08:18</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.posportal.com,2005:Incident/127346092022-11-12T05:00:30-08:002022-11-12T05:00:30-08:00Monthly Maintenance Window - November 2022<p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>05:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>02:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>07:05</var> PST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>07:04</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>