Portal Access is a platform that enables clients to access POS Portal deployment services. It’s built on Salesforce.com. Unfortunately, on Friday, May 17th, Salesforce.com had a wide-scale outage that affected our clients using Portal Access.

During this outage other POS Portal platforms, such as Web Services for Ordering, continued to be available.

Salesforce.com has not published their official Reason for Outage (RFO) yet. Once it is available, we will provide that to our clients. The current details are listed on their system status page. https://status.salesforce.com/incidents/3815

Outage Window: 9:56 AM PST till 2:17 PM PST. This was the time Portal Access was impacted. While Salesforce.com reports a larger outage duration, due to the nature of the outage, Portal Access was impacted for a smaller window.

Services Impacted: Clients utilizing the Portal Access application were impacted by the outage.

Root Cause: Salesforce.com, a third-party provider, took their systems offline due to an issue introduced into their environment.

The details are listed on their system status page:
https://status.salesforce.com/incidents/3815

Additional information can be found on their Community Forum page: https://success.salesforce.com/issues_view?Id=a1p3A000001SHDl