Automated Report Generation Unavailable

Incident Report for POSPortal

Resolved

All reports have been successfully generating since the issue was resolved. This incident is now being closed.

Posted Jul 30, 2018 - 04:54 PDT

Update

We are continuing to monitor for any further issues.

Posted Jul 29, 2018 - 13:36 PDT

Monitoring

The issue has been addressed and reports are available again. All scheduled reports that were not run on their regular schedules are being generated.

Posted Jul 29, 2018 - 13:35 PDT

Update

The team is continuing to look into the issues. The impact has been identified. A root cause and solution has not been determined and implemented yet.

Posted Jul 29, 2018 - 11:17 PDT

Identified

All automated reports are currently unavailable and delivery is delayed. We are working to resolve the issue.

Posted Jul 29, 2018 - 09:40 PDT

This incident affected: Merchant Control Center and Direct Merchant eCommerce.

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