Portal Access is an application written on Salesforce.com. Salesforce.com recently released a change to their platform
that caused an issue with the Portal Access application. The change prevented the Portal Access application from
accessing merchant records and prevented users from creating orders through their normal workflow. Salesforce.com
was unable to deactivate or roll back the change. We were able to resolve the issue with a code change in Portal Access.
This restored the application’s ability to access to merchant records and thus the ability to place orders.
Note that the change did not affect the Portal Access application if the merchant record wasn’t accessed; nor did the
change affect services through POS Portal’s APIs.
Outage Window: 4:41amPT Thursday, August 13, 2020 through 1:12pmPT Thursday, August 13, 2020
Services Impacted: Portal Access: Merchant Records, Order Placement
Root Cause: Critical Update from 3rd party provider