Process Manager Unresponsive

Incident Report for POSPortal

Resolved

Outage Window: 7/31 3:36 AM PST to 8/1 1:28 AM PST

Services Impacted: Several automated processes did not run during their scheduled window. This caused delayed delivery multiple files and reports.

End user applications were available during this time for transaction entry and review.

Root Cause: The system used to generate nightly jobs stopped responding. A root cause for why the system became unresponsive has not yet been determined. The On Call team followed the standard procedures when the alert was received to restore the service.

Posted Jul 31, 2018 - 03:30 PDT